Frequently Asked Questions

Running a vacation rental well is a full-time job: pricing that changes daily, guest messages at all hours, cleanings between every stay, repairs, licensing and taxes. A manager handles all of it so your home earns without taking over your life. With Sway, that work is done by a local, in-house team that knows the Valley.

We focus on homes with an elevated, unique feel and amenities guests don't have to share, like a private pool or backyard. That includes everything from condos to large estates across the Valley. Tell us about your home and we'll give you a straight answer, plus a free revenue projection.

We work with plenty of homes that have never hosted a guest. If yours needs furnishing, we can refer you to a short-term rental furnishing specialist. Once your home is furnished and photo-ready, it can usually start taking bookings within about 10 days.

There's no setup fee and no sign-up fee. Owners never pay for linens, since guests pay a linen fee with every booking. If your home needs anything before the first guest arrives, such as a deep clean or missing essentials, we'll review it with you before any work is done.

Yes. We handle the transition with you, including taking over your existing future bookings so your guests' stays are honored. We coordinate the handoff timing with you so there are no gaps or double bookings.

Tell us about your home through our contact form, call us at (602) 643-0293, or email hello@swayvrm.com. We'll talk through your goals, prepare a free revenue projection for your home, and walk you through next steps.

One simple percentage of the rental income your home earns. You pay nothing until your home is booked and you get paid, and there are no upfront or sign-up fees. Guests pay the cleaning fee and a linen fee, so you never pay for turnover cleanings or linens.

We share your exact rate on our first call, along with a free revenue projection for your home.

Everything it takes to run your home as a top-rated vacation rental. Sway coordinates professional photography, builds and manages your listings on Airbnb, VRBO, Booking.com and other booking sites, and sets your pricing. We handle guest communication 24/7, before, during and after every stay.

Our in-house housekeeping team cleans and inspects your home after every stay and restocks guest essentials like soap, shampoo, paper towels, toilet paper and cleaning supplies. Our in-house maintenance team handles repairs, with maintenance coordination available 24/7. We also create digital and printed guidebooks, coordinate check-in and check-out, and offer concierge services for your guests.

Your payout for each month's stays is deposited to your bank account by the 10th of the following month, along with a detailed owner statement showing every booking, fee and expense.

Your owner portal shows every current and upcoming reservation and your availability calendar. You can book and edit your own stays and block dates whenever you like. Each month you also receive a detailed owner statement with your payout.

No. There's no long-term lock-in. If Sway isn't the right fit, either side can end the agreement with 30 days' notice.

Every booking is screened. Guests must be at least 25 years old, and we favor verified guests with a track record of positive reviews. We also message every guest before arrival to understand who is coming and why.

It starts with screening. Guests must be 25 or older, and we favor verified guests with a record of positive reviews. We message every guest before arrival, and our team inspects your home after every stay so any issue is caught right away.

Every booking also includes Sway's damage protection, which covers accidental guest damage to your home up to a per-stay limit, so most guest-caused repairs are handled without coming out of your pocket.

Yes, we recommend every owner carry a homeowner policy written for short-term rentals, including liability coverage. Sway's damage protection covers accidental guest damage, and Airbnb offers its own host protections on Airbnb bookings, but neither replaces your own policy. We're happy to tell you what to ask your insurance agent.

Parties and events are not allowed in any Sway home, and every home has noise monitoring so any issue is caught early. Pets are your call. You decide whether your home is pet friendly.

Guests pay the cleaning fee when they book, so you never pay for turnover cleanings. Our own in-house housekeeping team, not subcontractors, cleans and inspects your home after every stay so it's spotless for the next guest.

Our own in-house maintenance team, who work only on Sway homes, with maintenance coordination available 24/7. Routine repairs under $300 are handled right away so guests aren't left waiting. Anything over $300 needs your approval first. Repair costs are shown on your monthly owner statement.

Yes. We operate year round, including weekends and holidays. Guest communication and maintenance coordination are covered 24/7.

You can reach Sway's founder, Ramin Roudi, directly, or call our main line at (602) 643-0293. You'll always talk to our local team, not a call center.

Your nightly rates change based on season, day of the week, how far out the dates are, and local events like Barrett-Jackson, the WM Phoenix Open and spring training. We use dynamic pricing software across every booking site, and our revenue manager reviews your pricing regularly, so you're not leaving money on the table on busy dates or sitting empty on slow ones.

We list your home on Airbnb, VRBO, Booking.com and other major booking sites, with professional photos and a description written to stand out on each one. Strong reviews push your home higher in search results, so we focus on delivering five-star stays that keep bookings coming.

Higher earnings come from getting three things right: pricing that adjusts every day, strong listings on every major booking site, and consistent five-star stays that push your home higher in search. Sway handles all three, which means more booked nights at the right rates and far less work for you.

Yes. Alongside nightly stays, we book monthly and mid-term guests, such as traveling professionals, seasonal visitors and families displaced from their homes by insurance claims. Longer stays can fill slower seasons and mean fewer turnovers.

Absolutely. It's still your home. Through your owner portal you can block dates for yourself, family or friends at any time, and see every current and upcoming reservation. When you leave, our housekeepers clean and restock the home so it's ready for the next guest.

Yes. We handle your Arizona short-term rental requirements, including state, city and county registrations and all renewals. We also file the transaction privilege taxes due on your bookings.

Yes. Sway Vacation Rental Management is operated by Sway Realty LLC, a licensed Arizona real estate brokerage. Your rental income is held and paid out under Arizona trust accounting rules.

We manage homes across the greater Phoenix area, including Scottsdale, Paradise Valley, Phoenix, Mesa, Chandler, Gilbert, Tempe, Glendale, Peoria, Cave Creek and Fountain Hills. Our office is in Scottsdale, and our housekeeping and maintenance teams are local.